Refund policy
EU Customers – Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 dayswithout giving any reason.
The withdrawal period expires 14 days after the day on which you (or a person you nominate, other than the carrier) receive the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from your purchase by contacting us at:
Email: Bromancebooxboxcs@gmail.com
You can find this by going to your account, going into orders and clicking the refund/cancelation button
Returning items
You must return the goods to us without undue delay and no later than 14 days after notifying us of your decision to withdraw.
You are responsible for the cost of returning goods unless otherwise stated.
Goods must be returned in a suitable condition. We may reduce any refund amount if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.
Refunds
If you withdraw from your purchase, we will refund all payments received from you, including standard delivery costs (where applicable).
Refunds will be processed without undue delay and no later than 14 days after we receive the returned goods, or receive evidence that the goods have been returned, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
Exceptions
The right of withdrawal may not apply to certain products where an exemption under applicable EU consumer law applies.
Refund policy for outside the EU
we have a within pre-order refund policy, which means we except refunds within the per-order window once the pre-order is close all sales become final.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be damaged with proof of damage in photograph evidence, You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bromancebookboxcs@gmail.com. Please note that returns will need to be sent to the following address: [8 Woodbank Terrance, OL5OSP, England]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bromancebookboxcs@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, scratch and dent, left over sales, or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bromancebookboxcs@gmail.com.